FAQ
Answers to the questions we hear most.
How do I place an order?+
Add items to your cart and check out, or tap “Order on WhatsApp” to send us your order directly. We'll confirm and arrange delivery.
How do I pay?+
You can pay securely with M-Pesa at checkout, or arrange payment with us on WhatsApp.
How long does delivery take?+
It depends on your location and the delivery method you choose at checkout. We'll always confirm the timeline with you.
Can I return or exchange an item?+
Yes — see our Returns & Refunds page for how it works. Reach out within 3 days of receiving your order.
How do I reach you?+
Message us on WhatsApp or use the Support page — we're happy to help.